Shipping & payment options
Delivery time 2-3 days (this information only applies to shipping to Germany). The duration may vary for deliveries to other countries).
We know you want to get your package as soon as possible, that's why we work a lot to get the package to you as quickly as possible and by the best possible route.
Orders that are paid for immediately (via PayPal, direct debit or credit card) are packed on the same day and dispatched the next. For other payment methods, as soon as the receipt of payment has been registered, we will pack and send the package.
After you have placed the order, you will receive an order confirmation.
We do our best to ensure that the order is delivered in the specified time frame, but it is not a guarantee and we cannot cover any delays for reasons beyond the responsibility of True Fabrics are to be held responsible.
We send our items with the climate-friendly shipping service DHL Go Green as a letter, goods post* or parcel*.
From a value of goods €80 are within Germany no shipping costs applicable.
For the other countries of the EU, deliver from one Goods value of 120 € free of shipping costs!
The following shipping rates apply to smaller orders:
|Shipping||Letter up to 50g||Letter/commodity mail up to 500g||Goods mail up to 1 kg||Package up to 2 kg||Package up to 5 kg||Package up to 10 kg||Package up to 20 kg||Package up to 31,5 kg|
Shipping rates to Germany and the EU include VAT.
*Consignment tracking is possible for goods mail and parcels.
SPECIAL NOTE ABOUT SHIPPING ABROAD
For deliveries abroad, duties, taxes and fees may apply, which are not included in the total price shown. For shipping costs to countries outside the EU, please check the costs of DHL to the relevant country, e.g. here .
- Direct bank transfer: means paying first, then receiving goods. With “Direker bank transfer” you transfer the invoice amount to our account, as soon as we register the payment, we will send your package. After your order you will receive an order confirmation, there you will also find our account details for the payment process.
- PayPalPlus: integrates the payment methods PayPal (myth Account), and Debit (Klarna) and Credit card, for which no PayPal account is required.
- giropay: Transfer money online safely, quickly and easily: no problem with the tried and tested giropay. All you need are the PIN and TAN from your online banking access.
- Credit Card (Stripe): pay conveniently by credit card. Payment is processed by the payment provider Stripe. We accept Visa and Mastercard, as well as Discover Card and American Express.
- Eps transfer: simple and secure online payment method for our customers from Austria.
- ideal: the online payment system for our Dutch customers.
COUNTRIES WE SHIP TO
- to Iceland