Happiness guarantee - you are not satisfied? This is how the return works
- You should with your order not be satisfied, you have 14 days after taking possession of the goods to send them back. We will refund your money. If you should return your order because you don't like it, you have to pay for the return costs of the goods. In this case, we will of course reimburse you for the shipping costs and the value of the goods.
- Is it with you a incorrect delivery (wrong fabrics, wrong cut, weaving faults), We will reimburse you for both the amount paid and the return costs. If you want to exchange your ordered goods, you can simply order something new on truefabrics.de as soon as you have received your money again or we will send you a voucher for the amount.
1. Inform True Fabricsthat you want to return your order
2. Prepare your package for return
3. Send your package to us
- You can do that too Return form fill in and email us as an attachment info@truefabrics.de send. Please wait for our answer before proceeding any further.
- Please avoid damaging or contaminating the goods. Please ensure adequate protection against transport damage with suitable packaging.
- Now send the package back to the TRUE FABRICS warehouse with a delivery service of your choice. The address is:
True Fabrics
Ringstr. 11
65451 Kelsterbach
As soon as your return arrives at our warehouse, you should have the amount of your order back in your account within 7 working days. Unfortunately, some financial institutions may take a little longer and you will have to wait a little longer. Has on it True Fabrics unfortunately no influence - but that is the exception!
